Total Quality Control & Standards

Over the past 20 years Thomson has recognized the need to develop one of the most comprehensive quality management systems in the logistics industry.

ISO:9001:2000 (International Organization for Standardization) Thomson is ISO certified and complies with the world's largest developer and publisher of International Standards.  The company implemented ISO in 2004.  Yearly auditing by a recognized third party challenges the company to continually improve and strive for best-in-class.

HACCP (Hazard Analysis and Critical Control Points) Thomson is HACCP recognized by regulatory officials, third party auditors and our customers. HACCP is used widely in the food industry. This is a systematic preventive approach to food safety that addresses physical, chemical and biological hazards as a means of prevention by recognizing inherent risks in processes. It allows the handler to implement key actions, known as Critical Control Points (CCP's) so as to reduce or eliminate the risk of the hazards being realized. Due to the amount of food based product Thomson handles per day, developing a comprehensive food quality system was critical in maintaining the integrity of our customers' products. This strategy is used throughout our customers' industries by adopting industry specific quality systems in Pulp, Paper and Lumber, Retail, Automotive and High Value industries. Along with our product quality systems, Thomson has taken a leadership role in being one of the first companies to receive their HACCP and C-TPAT certification.

C-TPAT (Customs-Trade Partnership Against Terrorism) is a voluntary supply chain security program led by U.S. Customs and Border Protection (CBP) and focused on improving the security of private companies' supply chains with respect to terrorism. The program was launched in November 2001 with seven initial participants, all large U.S. companies.  Thomson has been a member of the program since 2004.

PIP (Partners in Protection) enlists the cooperation of private industry in efforts to enhance border security, combat organized crime and terrorism, increase awareness of customs compliance issues and help detect and prevent contraband smuggling partnership agreement with the Canada Border Services Agency (CBSA). The arrangement is based on goodwill and all information exchanged is treated as confidential.  Similar to C-TPAT, Thomson has been a member since 2004.

ACE (Automated Commercial Environment)(e-Manifest) is the commercial trade processing system developed by CBP (U.S. Customs and Border Protection) to facilitate legitimate trade and strengthen border security.  The system was implemented by Thomson in 2005 to complement our commitment to border control programs such as C-TPAT and PIP.

Free and Secure Trade (FAST) program is a joint Canada–United States initiative involving the Canada Border Services Agency and the United States Customs and Border Protection (CBP).  FAST supports moving pre-approved eligible goods across the border quickly and verifying trade compliance away from the border. It is a commercial process offered to pre-approved importers, carriers, and registered drivers. Shipments for approved companies, transported by approved carriers using registered drivers, will be cleared into either country with greater speed and certainty, and at a reduced cost of compliance. 

Quality Systems


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