Commitment to Accessibility 

Accessibility

 

Thomson Terminals Limited is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner. We will do so by meeting our accessibility requirements under the Ontario’s accessibility laws.

We continue to update our policies and procedures in order to comply with the standards outlined in the Accessibility for Ontarians with Disabilities Act (AODA).

• Accessibility and Customer Service Policy

• Multi-Year Accessibility Plan

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Feedback:

We welcome feedback. Customers who wish to provide feedback on the way we provide goods, services and facilities to people with disabilities can provide feedback in the following ways:

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• In Person at: 100 Iron Street, Toronto ON M9W 5L9

• By Telephone by calling: 416-240-0897

• By email to: OFurtado@thomsongroup.com

• By mail to: Human Resources

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Thomson Terminals will make sure our feedback process is accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports wherever possible, on request. All feedback received will be reviewed within a reasonable time period and Thomson Terminals Limited will take all appropriate steps to address any issues raised wherever possible.

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